Privacy Policy

Last Updated: January 10, 2025

Welcome to Kishoreganj City. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application. Please read this privacy policy carefully. By using the app, you agree to the collection and use of information in accordance with this policy.

1. Information We Collect

1.1 Personal Information

When you register and use our app, we may collect the following personal information:

• Account Information: Name, email address, phone number, profile photo, and password
• Profile Information: Gender, address, and cover photo
• Professional Information: If you register as a service provider (driver, doctor, teacher, mechanic, etc.), we collect relevant professional details such as qualifications, experience, license numbers, and specializations
• Blood Donor Information: Blood group and availability status if you register as a blood donor

1.2 Location Information

With your permission, we collect precise location data to:

• Show nearby service providers (drivers, doctors, shops, restaurants)
• Enable navigation and directions features
• Display your location on maps for service providers
• Calculate distances for delivery and ride services

1.3 Device Information

We automatically collect certain device information including:

• Device type and model
• Operating system version
• Unique device identifiers
• FCM (Firebase Cloud Messaging) tokens for push notifications

1.4 Usage Information

We collect information about how you use the app, including:

• Features you access
• Actions you take within the app
• Time and duration of your activities

1.5 User-Generated Content

We collect content you create or share through the app:

• Photos and images (including AI-edited images)
• Reviews and ratings
• Chat messages
• Orders and transactions

2. How We Use Your Information

We use the collected information for the following purposes:

• Account Management: To create and manage your user account
• Service Delivery: To connect you with service providers and facilitate transactions
• Communication: To send you notifications, updates, and respond to your inquiries
• Location Services: To show nearby services and enable navigation features
• Personalization: To customize your experience based on your preferences
• Safety & Security: To verify accounts, prevent fraud, and ensure platform safety
• Improvement: To analyze usage patterns and improve our services
• Legal Compliance: To comply with applicable laws and regulations

3. Information Sharing

We may share your information in the following circumstances:

• With Service Providers: When you book a service, relevant information is shared with the service provider (e.g., driver, restaurant)
• Public Profiles: If you register as a service provider, your professional profile may be visible to other users
• Chat Communications: Messages are shared between chat participants
• Third-Party Services: We use third-party services for specific features:
  • Firebase (Authentication, Database, Cloud Messaging)
  • Google Maps (Location and Navigation)
  • Remove.bg API (AI Background Removal)
• Legal Requirements: When required by law or to protect our rights

4. Data Storage and Security

Your data is stored securely using Firebase Cloud Firestore. We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure.

5. Your Rights and Choices

You have the following rights regarding your personal information:

• Access: You can access your personal data through your profile settings
• Update: You can update your information at any time through the app
• Delete: You can request deletion of your account and associated data through the app settings
• Location: You can enable or disable location services through your device settings
• Notifications: You can manage push notification preferences in your device settings

6. Account Deletion

You can delete your account at any time through the app's Settings menu. When you delete your account:

• Your personal profile information will be permanently deleted
• Your professional profiles (driver, doctor, etc.) will be removed
• Your reviews and ratings may be anonymized or deleted
• Some information may be retained for legal or legitimate business purposes

7. Children's Privacy

Our app is not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If you believe we have collected information from a child under 13, please contact us immediately.

8. Third-Party Links

Our app may contain links to third-party websites or services. We are not responsible for the privacy practices of these third parties. We encourage you to read their privacy policies.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. You are advised to review this Privacy Policy periodically for any changes.

10. Contact Us

11. Consent

By using our app, you consent to our Privacy Policy and agree to its terms.

© 2025 Kishoreganj City. All rights reserved.